Delete your account

1Delete your account in the app

This is the fastest route, and it needs nothing from us — the deletion runs the moment you confirm it.

1. Open the Zmany app and make sure you are signed in.
2. Tap You, the last tab in the bottom bar.
3. Tap the settings (gear) icon at the top of that screen.
4. Scroll to the bottom and tap Delete my account, in red.
5. Read the summary of what you will lose, tap Continue, then confirm on the next screen.

You are signed out immediately, and the account cannot be recovered or reactivated. Signing up again with the same email address creates a new, empty account.

2Request deletion by email

If you cannot sign in — a lost password, a device you no longer have, an account created with Google or Apple sign-in you can no longer reach — email admin@clevaite.com from the address on the account, with “Delete my account” as the subject.

If you write from a different address we will ask for something that shows the account is yours, because we will not delete an account on an unverified request. We aim to complete verified requests within 30 days and will confirm by email when it is done. There is no charge for this.

The same address handles requests to access your data or to receive a copy of it in a portable (JSON) format — see Your rights in our Privacy Policy.

3What is deleted

Both routes run exactly the same deletion. Everything below is destroyed at once, not queued for later:

• Who you are — email address, display name, password, any linked Google or Apple sign-in, profile photo, and the country inferred for leaderboards.
• Your learning — lesson and story progress, enrolled courses, review cards, streaks, hearts, daily goals and preferences, time-studied records, and any certificates you earned, including the generated PDF files.
• Your standing — leaderboard statistics, medals, and friend connections.
• Messages and notifications — push-notification tokens for your devices, your notification history and in-app inbox, and any support conversations you opened with us.
• Everything else tied to you — game history, coupon redemptions, granted courses, and any content reports you filed.

Your user record itself is stripped of every identifying field and kept only as an anonymous key, so that the billing records described below still balance. Nothing left in it can be traced back to you.

4What we keep, and why

Two kinds of record survive, both attached to that anonymous key rather than to you:

• Subscription and gem ledger entries — dated rows recording that a subscription started, renewed, or ended, and that gems were earned or spent. They carry amounts, dates and store metadata, and no personal details.
• Payment records for orders paid through a local payment gateway — the plan, amount and status are kept; the live payment link and its code are erased.

We keep these because a refund or a chargeback can arrive after an account is gone, and because tax and accounting law requires us to be able to account for money we received. They are the minimum needed for that, and they identify no one.

5Cancel your subscription separately

Deleting your Zmany account does not cancel a Zmany Pro subscription. Subscriptions are billed by Google Play or the Apple App Store, not by us, and only the store can stop them. Cancel it before you delete your account:

• Android — Google Play app → your profile icon → Payments & subscriptions → Subscriptions → Zmany → Cancel subscription.
• iPhone or iPad — Settings → your name → Subscriptions → Zmany → Cancel Subscription.

Refunds are handled by the store you bought through, under that store’s own policy.

6Contact us

Data and privacy requests: admin@clevaite.com. General help: support@clevaite.com.

Zmany is operated by CLEVAITE LLC, a Wyoming limited liability company (entity #2026-002006499), 5830 E 2nd St, Ste 7000 #36415, Casper, Wyoming 82609, United States. See our Privacy Policy for the full picture of what we collect and why.